1.1 Do I need to open an account in order to shop with YOU?
No, you do not have to open an account. You may make purchases and check out as a guest every time.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add them to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my shopping cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept secure payments via all major credit and debit cards such as Mastercard, VISA and American Express.
1.6 Can I amend and cancel my order?
Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.
1.7 I have a discount code, how can I use it?
Key in the code in the field “Coupon Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 3-5 working days, when in stock excluding weekends and public holidays. Pre-Orders will ship when we receive the merchandise from the supplier. Custom items will ship once out of production (we typically process customs within 2 weeks).
2.2 How long will it take for me to receive my order?
The typical delivery time frame is approximately 5-10 working days from the time of placing your order. This is applicable only to all in stock deliveries. For all pre-orders and custom items, the delivery time will coincide with the supplier shipping schedule and production time, respectively.
2.3 How can I track my delivery?
Once the order has been dispatched, an email confirmation will be sent to you with the order number. You may check the delivery status of your orders by sending us an email with your name and order number.
2.4 Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.
2.5 There is a missing item in my order, what should I do?
We apologize for sending you an incomplete order. Please contact our Customer Care Team at firstname.lastname@example.org and we will get back to you as soon as we can.
2.6 I’ve received a defective item, what should I do?
Oh No! We apologize if you receive your item in less than good condition. Things happen from time to time with our suppliers and with shipping. Please contact our Customer Care Team at email@example.com with a notice and then put the item in the mail to us. We will replace defective items whenever possible with no shipping cost to you to replace. We do not offer refunds, but we will replace the item with an alternate item or store credit if the exact item purchased is no longer in stock.
2.7 I’ve received an incorrect item, what should I do?
Oh No! Did we get our wires crossed? Please contact our Customer Care Team at firstname.lastname@example.org with a notice and then put the item in the mail to us. We will replace incorrectly shipped items at no shipping cost to you whenever it is the fault of our team. We do not offer refunds, but we will replace the item with an alternate item or store credit if the exact item purchased is no longer in stock.
2.8 I’ve purchased the wrong size or color
We do not provide refunds for size or color, but we are happy to replace the item with the appropriate size and color if in stock at the time of return. We will ship the correct item but we will not cover shipping costs to resend the item.
2.9 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at email@example.com if you have not received your parcel after 10 working days and we will assist you accordingly.
2.10 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
Drop us an email at firstname.lastname@example.org and we will see what the heck happened.